Returns Policy

30 Day Return Policy

If you are unhappy with your goods we will happily issue a replacement or refund providing they are returned within 30 days of receipt of your order, unworn, complete with all original tags, and in original and resalable condition. We are not responsible for the return shipping costs of the items. Please ensure all returned items are well packed, so as not to be damaged in the post. We strongly encourage our customers to send returns by a tracked and insured service as Machine Monkey will not take responsibility for items damaged or lost in the return transit. 

Returns

For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Please allow any refund, time to show up in your account or on your card.

Exchanges

Upon receiving your item for exchange we will inspect the items and if it complies with our standard stated above we will then process the order and despatch the new item(s) within 14 working days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size desired or colour being sold out or item not passing inspection, we will immediately notify you by email.

International Returns/Exchanges

Please mark 'Returned Items' on both your parcel and on all paperwork enclosed to try prevent it incurring import charges and taxes. Machine Monkey is not responsible for any return custom charges made.

'SALE' Items

"SALE” ITEMS ARE NOT ELIGIBLE FOR THE 30 DAY REFUND/EXCHANGE PERIOD.

Any "SALE" items returned within 7 days of receipt are eligible for a refund/exchange. Anything returned after the 7 day period is NOT eligible for a refund or exchange and will instead be credited with a "Gift Card" for the amount minus your initial postage charge. If you are unable to get the items back to Machine Monkey within 7 days we will accept a notice within that period and a further 7 days for your goods to arrive at our warehouse.

Please note "Discounted" items where a code was applied at checkout are eligible for a refund or exchange within the 30-day return period.

Returns Address

Please send all exchanges and returns to the below address, ensuring you include a returns form or sufficient information to process a return/exchange.

Machine Monkey Fulfilment Centre, 50 Hunters Gate, Habergham Eaves, Burnley, Lancashire, BB11 5HF